Good question! For starters, the annual cost of a full-time senior-level designer now exceeds RM 100,000, plus benefits (and good luck finding one available). Aside from that, you may not always have enough work to keep them busy at all times, so you’re stuck paying for time you aren’t able to utilize. With the monthly plan, you can pause and resume your subscription as often as you need to ensure you’re only paying your designer when you have work available for them.

Once subscribed, you’re able to add as many design requests to your queue as you’d like, and they will be delivered one by one.

On average, most requests are completed in just two days or less. However, more complex requests can take longer.

You might be surprised to hear this, but Totaly Design is actually an agency of one. This means you’ll work directly with me, founder of Totally Design. However, power-ups requests such as copy-write or custom illustrations are provided by partner designers.

We understand you may not have enough design work to fill up entire month. Perhaps you only have one or two design requests at the moment. That’s where pausing your subscription comes in handy.

Billing cycles are based on 31 day period. Let’s say you sign up and use the service for 21 days, and then decide to pause your subscription. This means that the billing cycle will be paused and you’ll have 10 days of service remaining to be used anytime in the future.

Most requests are designed using Adobe Illustrator, Photoshop & Figma.

Totaly Design offers a ton of flexibility in how you request designs using Trello. Some common ways clients request designs is directly via Trello, sharing Google docs or wireframes, or even recording a brief Loom video (for those who prefer not to write their briefs out). Basically, if it can be linked to or shared in Trello, it’s fair game.

No worries! We’ll continue to revise the design until you’re 100% satisfied.

Absolutely. Totaly Design does not cover the following design work: 3D modelling, animated graphics (GIFS, etc.), document design (medical forms, etc.), complex packaging, and extensive print design (magazines, books, etc.).

That’s fine. You can pause your subscription when finished and return when you have additional design needs. There’s no need to let the remainder of your subscription go to waste.

Due to the high-quality nature of the work, there will be no refunds issued.

Yes, we are.

We focus on creating original content for Twitter, Facebook, Linkedin and Instagram.

We will optimize the captions, graphics, and hashtags for each platform. The topic of the content will stay the same on all 4 platforms.

No, we don’t provide this at the moment.

Absolutely! We typically recommend starting with adding your own agency so you can get a feel for how the TotalyDesign process works.

We can handle any and all niches. Our process includes a thorough analysis and research of clients.

We create original content that will work well across all platforms and format each post for every network, including adjustments to image resolution, hashtags and length of the post.You can use any choice of networks, Twitter, Facebook, Instagram or Linkedin. Up to all 4 on our Business and Growth plans.If your plan has 12 posts and you use 4 networks, you’ll get 48 versions published. If you use 3 networks, you’ll get 36 actual versions created.

We create original social media content that positions your brand as an expert in its field, showcases products and trends, drives engagement on social media and/or traffic towards your website.All content includes scroll-stopping, engaging original graphics, created just for you, and extended supporting copy and captions.

Yes! We create custom video content for all social platforms featuring your own footage or a combination of stock footage and graphic elements.